What materials are used in your jewelry?
We use a variety of high-quality materials in our handcrafted jewelry, including 316L stainless steel, 18k gold, genuine gemstones, crystals, pearls, and more. Each piece is crafted with care and attention to detail.

Are your products hypoallergenic?

Yes, many of our products are hypoallergenic, particularly those made with stainless steel or gold. However, if you have specific allergies or sensitivities, we recommend checking the product descriptions for detailed information.

Do you offer custom or personalized jewelry?

At this time, we do not offer custom or personalized jewelry. However, we regularly release new collections featuring a wide range of styles to suit various tastes and preferences.

How do I care for my jewelry?

To ensure the longevity of your jewelry, we recommend avoiding exposure to water, chemicals, and harsh environments. When not in use, store your jewelry in a dry, clean place away from direct sunlight. For specific care instructions, please refer to the product descriptions or contact our customer service team.

What is your shipping policy?

We offer worldwide shipping on all orders. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout. For more information, please visit our Shipping & Delivery page.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within [number] days for a refund or exchange, excluding shipping costs. Please refer to our Returns & Exchanges page for detailed instructions.

Do you offer gift wrapping or packaging?

Yes, we offer gift wrapping and packaging options for an additional fee. During checkout, you'll have the option to add gift wrapping to your order, making it the perfect present for any occasion.

How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to help! You can reach us via email at [email address] or through our contact form on the website. We strive to respond to all inquiries promptly.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts, promotions, and special offers to our customers. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices and strive to work with suppliers who share our values. We prioritize transparency, sustainability, and fair labor practices throughout our supply chain.

Do you offer financing options for purchases?
Yes, we offer flexible financing options to make your purchase more accessible. Our financing plans provide convenient payment options tailored to your budget. Please ask our staff for details.

How do I determine my ring size?
We provide a complimentary ring sizing guide to help you find the perfect fit. You can also visit our store for a professional sizing consultation.

Do you offer warranties on your jewelry?
Yes, we stand behind the quality of our products. We offer warranties on all our jewelry pieces, covering manufacturing defects for a specified period. Please inquire for more details.

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