Shipping Policy

At Dreamingit Designs, we are dedicated to ensuring a seamless and hassle-free shopping experience for our customers. Below you will find details regarding our domestic shipping policy:

Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days from the date of purchase, excluding weekends and holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended. Any delays will be communicated promptly to customers via email.

Shipping Methods:

  • We offer a variety of shipping options for domestic orders within the United States, including standard shipping, expedited shipping, and express shipping.

  • Shipping costs and delivery estimates are calculated at checkout based on the selected shipping method, the weight of the package, and the destination address.

Delivery Time:

  • Standard Shipping: Estimated delivery within 3-7 business days from the date of dispatch.

  • Expedited Shipping: Estimated delivery within 2-3 business days from the date of dispatch.

  • Express Shipping: Guaranteed delivery within 1-2 business days from the date of dispatch.

Tracking Information:

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking details.

  • Customers can track the status of their package using the provided tracking number through our website or the carrier's website.

Shipping Restrictions:

  • We currently only ship to addresses within the United States, including Hawaii, Alaska, and US territories.

  • We do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.

Shipping Charges:

  • Shipping charges are determined based on the selected shipping method and the total weight of the package.

  • Free shipping may be available for orders that meet the specified minimum purchase threshold, as outlined in our promotions or offers.

Shipping Insurance:

  • All packages are insured against loss, theft, and damage during transit.

  • In the rare event that a package is lost or damaged in transit, please contact our customer service team for assistance in filing a claim and arranging for a replacement or refund.

Order Tracking:

  • Customers can track the status of their order and view shipping updates by logging into their account on our website or by using the provided tracking number.

Questions or Concerns:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team for assistance. We are here to help and ensure your satisfaction every step of the way.

Returns Policy

At Dreamingit Designs, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return process. Please review the following guidelines for our return policy:

Eligibility for Returns:

  • To be eligible for a return, items must be in their original condition, unworn, unused, and with all original packaging intact.

  • Returns must be initiated within 30 days from the date of delivery.

Exclusions:

  • Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.

  • Earrings (for hygiene reasons) cannot be returned or exchanged unless they are defective or damaged upon arrival.

Return Process:

  1. Contact our customer service team at [contact email/phone number] to request a return authorization (RA) number.

  2. Once your return request is approved, you will receive an RA number along with instructions on how to proceed.

  3. Pack the item securely in its original packaging, including any additional accessories or documents that came with the product.

  4. Clearly mark the RA number on the outside of the package.

  5. Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund to the original form of payment.

  • Refunds are typically processed within 7-10 business days from the date of receipt of the returned item.

  • Please note that shipping fees (both original shipping and return shipping) are non-refundable, unless the return is due to a mistake on our part or if the item received is defective or damaged.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please follow the return process as outlined above and place a new order for the desired item separately.

Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt for assistance.

  • We will arrange for a replacement or refund, including any applicable return shipping costs.

Questions or Concerns:

  • If you have any questions or concerns regarding our return policy or the return process, please feel free to contact our customer service team for assistance. We are here to help and ensure your satisfaction every step of the way.